Explain the difference between performance management and performance appraisals and discuss the components of a performance management process. How does performance management provide strategic value to the organization? Share an example of an employee performance goal that is aligned with an organizational performance need.
Explain how performance feedback can be delivered to motivate employees and enhance performance. Discuss some strategies for managing poor performance and how and when you would use development plans to improve performance issues.

Communication and Performance Feedback
Heathfield (2019). How to Provide Feedback that Helps Employees Improve
Lucas (2019). How to Provide Constructive Feedback to Develop Employee Skills
Leonard (2018). What is Performance Feedback?
Performance Development
Heathfield (2020). Performance Development Planning
Ott (nd). 3 Reasons Why Performance Development Wins in the Workplace
Performance Issues and Improvement Plans
Mayhew (nd). Handling and Documenting Employee Performance Issues
Heathfield (2019). Performance Improvement Strategies
Heathfield (2019). How to Manage an Employee Whose Performance is a Challenge
Recommended reading
Heathfield (2018). Use Performance Management
Smith (2018). Communication: The Feedback Sandwich
Heathfield (2019). Performance Improvement Plans
Jones (2016). Why Next Generation Performance Management is the Way of the Future
Jones (2016). The Look and Feel of Next Generation Performance Management
Bacal (nd) “Diagnosing Performance Problems” (HTML) The Performance Management and Appraisal Resource Center . Retrieved from http://performance-appraisals.org/Bacalsappraisalarticles/articles/diagper.htm (Short article discussing the seven factors that can influence or determine the level of performance)
Heathfield (2019). Help Your Employees Develop Their Strengths – Not Their Weaknesses
Heathfield (2019). Coaching Tips for HR Professionals
Heathfield (2019). Steps to Create a Career Development Plan
Heathfield (2019). How to Develop a Balanced Scorecard as a Performance Management Tool
Heathfield (2020). How Great Managers Motivate their Employees
Lumen Learning (nd). Goal-Setting Theory Retrieved from https://courses.lumenlearning.com/wmintrobusiness/chapter/goals/
Petty (2019). Tips to Help You Prepare for Difficult Workplace Conversations

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