Joe, service manager at Mystery Motors, has an unexpected visitor. It is Terri, one of the top…

Joe, service manager at Mystery Motors, has an unexpected
visitor. It is Terri, one of the top diagnostic technicians in the region. She
has been unhappy with her current pay and is shopping around to move to a new
shop. She has heard about recent changes at Mystery Motors including Mysterys
new labor rates. She is inquiring to see if they can make her a better offer.

You decide

As Joes consultant, and based on what youve just learned
about Terris skills, what level of technician do you believe that she is (A,
B, C, or D)? Why?

How would the new variable labor rate help you to be

Joe, service manager at Mystery Motors, has an unexpected
visitor. It is Terri, one of the top diagnostic technicians in the region. She
has been unhappy with her current pay and is shopping around to move to a new
shop. She has heard about recent changes at Mystery Motors including Mysterys
new labor rates. She is inquiring to see if they can make her a better offer.

You decide

As Joes consultant, and based on what youve just learned
about Terris skills, what level of technician do you believe that she is (A,
B, C, or D)? Why?

How would the new variable labor rate help you to be able to
attract new talent like Terri?

What type of work would you be most likely to give Terri if
you were able to hire her? What type of work would not be given to Terri? Why?

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