107.Issue-based differences in perspectives or judgments are
108.Emotional disagreements directed toward other people are known as
109.Of the possibilities here, the most constructive type of conflict is __________ conflict.
A.the absence of
110.Two of your employees consistently disagree with each other; but lately the arguments have become personal, leading to anger and bitterness, and this has begun to impact the whole work group. This situation is best described as
111.There seemed to be complacence in the group, so in an effort to combat groupthink and an overall lack of creativity, the group leader Tim assigned Trisha the task of pointing out problems throughout the meeting. In this example, Trisha was playing the role of
112.Which of the following best describes the requirements of the dialectic method?
A.Someone intentionally presents negative arguments to force further investigation of the alternative under consideration.
B.A structured debate between two conflicting courses of action is held.
C.Conflict generated within the group is minimized by enforcing group unity.
D.Conflict generated within the group is maximized by including not only factual counterarguments but also personal attacks.
E.The leader performs the role of peacekeeper when attacks are directed at individuals.
113.In trying to make a conflict between two employees less personal and emotional, their manager asks each of them to approach the problem from a different viewpoint than their original one. This is an example of encouraging the use of
C.A devil’s advocate.
114.Which of the following statements about encouraging creativity is true?
A.The fundamental unit of value in the creative revolution is artistic ability.
B.You are being creative if you join two previously unrelated things.
C.To be creative you need to be a top student.
D.Your employees will be more creative if you set a tight deadline for them.
E.People are much more likely to be creative if they work alone.
115.A process in which group members generate as many ideas about a problem as they can and criticism is withheld until all ideas have been proposed is called
116.In order to be creative, a brainstorming session must
A.Be free of criticism.
B.Be held in private.
C.Be done quickly.
D.Be done face-to-face.
E.Involve industry experts.
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