Solved >     11) In the management process, which:1398444 …



11) In the management process, which of the following is an activity associated with the leading function?

A) maintaining employee morale

B) setting performance standards

C) establishing departments

D) training new employees

E) developing procedures

12) Personnel activities associated with human resource management most likely includes all of the following EXCEPT ________.

A) providing incentives and benefits

B) orienting and training new employees

C) appraising employee performance

D) building employee commitment

E) developing customer relationships

13) Which of the following best explains why human resource management is important to all managers?

A) Technological changes and global competition require clear organization charts.

B) Sophisticated accounting controls are supported by human resource managers.

C) An enthusiastic labor force is likely to provide financial support to local unions.

D) Investing in human capital enables managers to achieve positive results for the firm.

E) Economic challenges facing the world call for advanced cost-cutting and streamlining.

14) According to experts, the primary hindrance to a firm’s productivity is its inability to ________.

A) establish effective manufacturing facilities

B) acquire and maintain human capital

C) use advanced accounting controls

D) attain adequate cash and credit

E) develop organizational plans

15) ________ is the right to make decisions, to direct the work of others, and to give orders.

A) Leadership

B) Authority

C) Delegation

D) Management

E) Responsibility

16) Which of the following best defines line authority?

A) management over a small staff in a public firm

B) management with flexible decision-making powers

C) a manager’s right to advise other managers or employees

D) a manager’s right to advocate on behalf of his or her department

E) a manager’s right to issue orders to other managers or employees

17) In most organizations, human resource managers are categorized as ________, who assist and advise ________ in areas like recruiting, hiring, and compensation.

A) staff managers; line managers

B) line managers; middle managers

C) line managers; staff managers

D) compensation managers; line managers

E) functional managers; staff managers

18) A ________ is authorized to direct the work of subordinates and is responsible for accomplishing the organization’s tasks.

A) training specialist

B) staff manager

C) line manager

D) recruiter

E) job analyst

19) Which of the following has historically been an integral part of every line manager’s duties?

A) responding to customer complaints

B) developing budgetary guidelines

C) handling personnel issues

D) creating personnel policies

E) establishing dress codes

20) A line manager’s human resource responsibilities most likely include all of the following EXCEPT ________.

A) maintaining department morale

B) training employees in new positions

C) controlling labor costs

D) protecting employees’ health

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