31) There are no ________ ideas when you are brainstorming.

A) practical

B) bad

C) lucrative

D) creative

E) new

32) Asking yourself, “What points do I want to make?”, “What stories can I tell to illustrate the points?”, or “What activities would be useful to engage the audience?” can help generate ideas when you are ________.

A) editing

B) refining

C) organizing

D) brainstorming

E) outlining

33) Mind mapping involves ________.

A) writing down a colleague’s ideas on a blank piece of paper.

B) evaluating each idea before writing it down and discarding those that you think are inferior.

C) defining the purpose and audience of your presentation based on your brainstorming.

D) circling the ideas from your brainstorming and drawing lines to connect related ideas

E) creating a grid based on your presentation.

34) Creating a mind map means ________.

A) your ideas are written in spreadsheets

B) unrelated ideas are grouped together randomly to appeal to a variety of learning styles

C) you must use every idea on your map

D) you may see that some groups of information don’t support your purpose and can be deleted

E) only your best ideas are put out in the open

35) The ________ phase of your preparation will often be the longest phase.

A) research

B) mind mapping

C) purpose identification

D) learning style assessment

E) audience analysis

36) Jeremy believes that a training program for its retail salespeople will increase the company’s sales and decrease turnover, so he gathers data on training program introductions from the past and their effect on the bottom line and employee retention rates. Jeremy is ________.

A) brainstorming

B) collecting supporting facts

C) refining his purpose

D) determining his desired outcome

E) conducting audience analysis.

37) In the context of collecting information, all of the following are true EXCEPT

A) firsthand information is always best

B) interviewing people can be done in person, by phone, or by e-mail

C) due to the rise of online sources, reading books and magazines is obsolete

D) Internet results should be evaluated to verify that they are legitimate sources

E) you must check to ensure that blogs are truly written by experts

38) The most skill is required for a(n) ________, since the presenter has to hold the attention of an audience that is relatively uninvolved.

A) monologue

B) dialogue

C) interactive presentation

D) guided discussion

E) facilitated discussion

39) The more interaction the better, ________.

A) unless you want people to remember what was talked about

B) to prevent people’s minds from wandering

C) especially for large crowds of 100 or more people

D) except for small, intimate groups

E) although it is not appropriate for a guided discussion

40) ________ is when you speak approximately 70 percent of the time, and the audience participates 30 percent of the time.

A) A monologue

B) An interactive presentation

C) A guided discussion

D) A facilitated discussion

E) A pre-recorded address