36) Which of the following statements is most accurate in regard to using disciplinary steps?
A) Every performance or behavior issue should be taken through all steps before terminating an employee.
B) Once a verbal warning occurs a manager should complete a written warning to ensure they have gotten through to the employee.
C) The employee is clear on where they stand and what they need to do to avoid further action.
D) Suspending an employee should be a step that is never skipped in the process.
E) Focusing on what the employee needs to improve should only be part of an evaluation.
37) If you are trying to take a more positive approach to disciplinary action all of the following statements are accurate EXCEPT:
A) you will identify and address problems early before they get out of control.
B) constructive feedback will be provided so that improvement can occur.
C) the employee is given the responsibility of improving their own behavior.
D) documentation is unnecessary since the intention is not to terminate the employee.
E) the focus is on problem solving rather than punishing the employee.
38) All of the following are examples of how organizational demands can impact the performance management system of an organization EXCEPT:
A) ensuring that the evaluation method selected is aligned with the company strategy to maintain competitive advantage.
B) designing a system which will most fairly evaluate telecommuters since they have limited face to face interaction with coworkers and their supervisor.
C) determining which evaluation approach makes the most sense given the size of the organization.
D) considering the organizational culture and how it will impact whether employees support and understand the performance management system selected.
E) creating a system which is both procedurally and distributionally just in the eyes of the employees.
39) LMN Company recently received an order for one million products to be completed and shipped within the next two months. In order to create an incentive for employees to work as a team and increase production which evaluation method may be most useful?
A) Direct measures
B) Graphic rating scales
C) Critical incident
40) Which of the following examples of evaluation approaches is most appropriate?
A) An organization with 400 employees using a ranking approach.
B) A new counseling center using the direct measure approach.
C) An organization with 25 employees using critical incident approach.
D) A company with 800 employees using the BARS method.
E) An older dry cleaning business using paired comparisons.
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