Solved >   41) A motivational tool that also helps:1205816 …


41) A motivational tool that also helps to guide performance and lets the owner know that his/her company is accomplishing its operational goals is:

A) benchmarking.

B) feedback.

C) job redesign.

D) a human resource audit.

42) The first step in establishing a feedback loop is deciding:

A) who will be responsible for the measurement of performance.

B) how to measure performance criteria.

C) what will be measured.

D) why it will be measured.

43) Anuar is comparing this month’s operational costs, productivity, accident rate, etc., to the goals his boss set with him at the beginning of the year. Anuar is at what point in the feedback loop?

A) Comparing performance against standards

B) Deciding what to measure

C) Deciding how to measure performance

D) Conducting a performance appraisal

44) In the feedback loop, the final and most important step is when the manager/small business owner:

A) compares actual performance against the standards.

B) takes action to improve performance.

C) finds who is responsible for either shortfalls or surpassing of standards.

D) plans for the future.

45) A ________ is used by the owner of a small business to determine wage and salary increases, need for training, overall job progress, etc., among other things.

A) human resource plan

B) job redesign

C) compensation plan

D) performance evaluation

46) Employees’ biggest complaint about performance appraisals tends to be:

A) they are unfair and do not measure what they actually do.

B) that they only happen periodically, generally once a year.

C) that they are more demotivating than motivating.

D) most managers don’t know how to conduct them.

47) An effective performance appraisal system:

A) focuses on behavior, action, and results.

B) focuses on fixing employee weaknesses.

C) is both personal and general in terms of the comments made.

D) is dominated by the manager giving feedback and asking if he/she is understood.

48) ________ involves cross-training employees so they can move from one job in the company to others, giving them a greater number and variety of tasks to perform.

A) Job enlargement

B) Job simplification

C) Open-Book Management

D) Job rotation

49) Which one of the following should NOT be part of a leader’s behavior?

A) Set clear goals

B) Shares their vision

C) Maintain distance with employees

D) Rewards employees who meet or exceed the firm’s performance targets

50) Effective leaders exhibit certain behaviors. An example would be:

A) behave with integrity in all situations and at all times.

B) look into future.

C) communicate with employees.

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