41) If Sam’s e-mail message ends with the emoticon 😐 , he is communicating
42) An advantage to companies using social networking tools for recruiting is
A) it is faster and cheaper than traditional recruiting methods.
B) everyone is already on a social networking site.
C) it ensures that applicants have IT skills.
D) it allows companies to perform due diligence on applicants.
43) A virtual team should schedule periodic face-to-face meetings to
A) build team spirit.
B) build trust.
C) increase productivity.
D) all of the above
44) Informal communication is sometimes referred to as
C) the grapevine.
D) horizontal communication.
45) An effective way to manage rumors and misinformation is
A) the grapevine.
D) punish those participating in the grapevine.
46) Sam Walton used ________ to learn what front-line employees were thinking about and see if they needed help with problems.
A) the grapevine
D) suggestion boxes
47) Cliques can
A) create social tension between the members of the clique and those excluded.
B) can be disruptive to employee morale.
C) form as a result of friendships between employees.
D) all of the above
48) When Sarah communicates in ways that meet her needs while at the same time respecting the needs and rights of others, she is using ________ skills.
A) assertive communication
B) active listening
C) nonverbal communication
D) passive communication
49) The communication style used by Eric when he does not let others know directly what he wants or needs is
50) When Ellen tries to “get even” with others and fears giving direct feedback, she is using the ________ communication style.
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