Solved >     61) Management at Giant Department Stores:1402486 …

 

 

61) Management at Giant Department Stores use video equipment to periodically monitor their employee interactions with customers. This is a form of __________ control.
61) ______

A) concurrent

B) feedforward

C) conformance

D) progressive

E) feedback

 

62) Michelle’s restaurant gives customers a questionnaire to rate the quality of their dining experience. The restaurant is using __________ control.
62) ______

A) concurrent

B) conformance

C) feedback

D) feedforward

E) progressive

 

63) Financial statements are an example of __________ control.
63) ______

A) concurrent

B) feedforward

C) conformance

D) feedback

E) progressive

 

64) The three different approaches to designing control systems are __________.
64) ______

A) market, production, and administrative

B) economic, environmental, and autocratic

C) bureaucratic, clan, and environmental

D) clan, bureaucratic, and economic

E) market, bureaucratic, and clan

 

65) __________ control  is an approach that emphasizes the use of external market mechanisms such as price competition and market share to establish the standards used in the control system.
65) ______

A) Economic

B) Clan

C) Environmental

D) Bureaucratic

E) Market

 

66) __________ control is an approach that emphasizes authority and relies heavily on administrative rules, policies, and procedures.
66) ______

A) Bureaucratic

B) Environmental

C) Market

D) Economic

E) Clan

 

67) In the __________ approach to control, employee behaviours are regulated by shared values, norms, traditions, rituals, and other aspects of the organization’s culture.
67) ______

A) environmental

B) market

C) economic

D) bureaucratic

E) clan

 

68) __________ control is often used in organizations in which teams are common and technology is changing rapidly.
68) ______

A) Environmental

B) Market

C) Economic

D) Bureaucratic

E) Clan

 

69) Although Husky Energy gives its managers some freedom to run their departments as they see fit, they must stay within their budgets and follow corporate guidelines. Husky uses __________ control.
69) ______

A) bureaucratic

B) market

C) democratic

D) environmental

E) clan

 

70) Beta Corporation has turned each of its divisions into profit centres and evaluates each division by the percentage of total corporate profits that it generates. Beta uses __________ control.
70) ______

A) environmental

B) bureaucratic

C) economic

D) market

E) clan

 

 

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