71.In the __________ stage of organizational decline, typically the only way to avoid bankruptcy or dissolution is for the company to completely reorganize the way it does business.
a.blinded
b.crisis
c.faulty action
d.inaction
e.divestment
72.Which of the following stages of organizational decline is typically NOT reversible?
a.dissolution
b.faulty action
c.crisis
d.panic
e.divestment
73.Which of the following is one of the sources of resistance to change?
a.self-interest
b.multifunctional teams
c.a dynamic organizational culture
d.discontinuous innovation
e.sustainable status quo
74.____ forces support the status quo.
a.Dialectical
b.Generational
c.Resistance
d.Experiential
e.Autonomous
75.According to social psychologist Kurt Lewin, ____ lead to differences in the form, quality, or condition of an organization over time, while ____ support the status quo, that is, the existing state of conditions in organizations.
a.compressed changes; generational changes
b.generational forces; resistance forces
c.generational changes; inertial changes
d.change forces; inertial forces
e.change forces; resistance forces
76.Which of the following approaches will speed up change, but in the process may also fragment it?
a.General Electric workout
b.transition management team
c.organizational development
d.activity-oriented change
e.Lewin’s change synthesis
77.Which of the following statements about resistance to change is true?
a.Resistance to change will not occur when those affected by the change participate in its planning and implementation.
b.Resistance to change will not occur when employees are educated about the need for change.
c.Resistance to change will not occur when change efforts receive significant managerial support.
d.Resistance to change disappears when the organization operates in conditions of certainty.
e.Resistance to change will always occur; it is inevitable.
78.Which of the following is one of the three steps in the basic process of managing organizational change outlined by Kurt Lewin?
a.unfreezing
b.organizational dialogue
c.change definition
d.incremental change
e.change mentoring
79.The three steps in the basic process of managing organizational change outlined by Kurt Lewin are:
a.unfreezing, change intervention, and refreezing
b.organizational change, departmental change, and individual change
c.change definition, change motivation, and change
d.synthesizing, motivating, and rewarding
e.change definition, change mobilization, and change acceptance
80.The management of a large urban-based hospital wanted to increase its profits. The consulting firm developed a plan to enhance the hospital’s profitability. In step one of this plan, clinical documentation specialists hired by the hospital and trained by the consultants reviewed patients’ charts and posted queries in the charts for the physicians to answer about treatment and tests conducted but physicians refused to answer the questions because they didn’t want to lose their freedom to determine the best treatments for their patients. Which of the following actions should be taken to overcome this resistance to change?
a.include the physicians in the planning and implementing decision making
b.show the physicians how much the hospital administration supports these changes
c.use formal power and authority to force the physicians to comply
d.educate the physicians about why the change is needed and communicate change-related information to them
e.create self-mentoring units among teams of physicians
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