1.Differences in education level, experience, and culture or distractions such as noise, uncomfortable room temperature, and interruptions are examples of
2.Sharon, an executive traveling on an international assignment, is preparing instructions to email to her staff during the trip. Carol is in the act of
3.Javon explains a new policy to his staff which prohibits the use of office computers for personal email. Several of the employees frown at the news and one staff member makes a sarcastic remark. Steve’s staff is
4.Jeff tells Judy about the possible changes in overtime policy the company is going to adopt. Although no official announcement has been made, Judy knows someone who works in HR who says changes will be made. The exchange of information occurs through which communication network?
5.Which of the following is an example of communication that typically comes through an informal communication network?
6.An organizational chart is a graphic representation of ____
a.informal communication channels within the organization.
b.both informal and formal communication channels within the organization.
c.formal communication channels within the organization.
d.external communication channels utilized by the organization.
7.The grapevine in an organization
a.is typically no more or less accurate than other channels.
b.serves no necessary purpose; thus, managers should work to eliminate it.
c.passes a message in single file from person to person until it finally reaches the end of the line.
d.has a single, consistent source.
8.The ____ communication channel is created by management to control individual and group behavior and to achieve the organization’s goals.
9.Chantell is the manager of the claims department for a large insurance company. She has a one-hour meeting with her staff to explain the new claim form which the company will use next month. This is an example of which type of organizational communication?
10.Juanita is providing formal feedback to Zhenyu concerning his performance. This typifies which type of information flow?
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