You are the owner of a local three-bay quick oil change
location. Your normal hours of operation are 10 A.M.6 P.M. Monday to Friday
and 8 A.M.4 P.M. Saturdays. In your most recent batch of customer satisfaction
surveys you have seen several comments requesting that you stay open until 10
P.M. during the week.
Do you extend your hours? What information would you need to
consider to help you to decide if it is a good business decision?
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